Cin7 Omni: Exclude product categories from earning loyalty points

Cin7 Omni: Exclude product categories from earning loyalty points

By default, every product earns loyalty points. You can exclude a product category so customers don't earn points on products in that category, such as gift cards or clearance items.

Updated: September 29, 2026

Before you get started with blacklisting product categories from loyalty

Here are some key details to note about blacklisting product categories from loyalty:

• Marsello uses Cin7 Omni's selected category or sub-category for Product Category Blacklisting.
• If you've just added a product to a category, allow up to 15 minutes for it to sync to Marsello.
• To exclude customers instead (such as staff or suppliers), see Cin7 Omni: Exclude customers from loyalty (blacklist).
  
  

How to exclude product categories from loyalty

1. In your Marsello admin, go to Settings> Loyalty > Points program

2. Under Cin7 Omni Order Rewarding, scroll to Do not reward points on products that are tagged with one of these categories:

3. Click to open the drop-down, then click the Category that you would like to exclude from your loyalty program

4. Click Save.

📝 Note: If you have just added the product to the product category, it can take 15 minutes to sync into Marsello settings.

How it works for excluded product categories

• Products in an excluded category don't earn points.
• Other products in the same order still earn points as normal.
• Points are calculated on the amount paid after any reward discount.
• In the customer's profile in Marsello admin, the excluded product shows as a separate line in the points calculation.

Example: A customer buys a $50 shirt and a $20 gift card, and gift cards are excluded. The customer earns points on the $50 shirt only.

How it works – Your customers' experience

If the customer's purchase includes a product that is in the blacklisted category, the customer will not earn points for that particular product.

In your Marsello admin, under the customer's profile, this will show as a line item in the points calculation.

📝 Note: If the customer has other products that are not a part of the blacklisted category, the customer can still earn points for those products.

FAQs

Q. Why doesn't my category appear in the drop-down?

A. If the category or product was added recently, wait up to 15 minutes and refresh the settings page.

Q. Can I exclude more than one category?

A. Yes. Select each category you want to exclude from the drop-down, then click Save.

Q.  How do I start rewarding points on a category again?

A. Remove the category from the drop-down in Settings > Loyalty > Points program and click Save.