How do I automate loyalty points for Lightspeed eCom C-Series orders?

Set rules to earn or remove loyalty points based on an order’s payment status with Lightspeed eCom C-Series.

June 13, 2025

For Lightspeed eCom C-Series brands, each time a customer makes a purchase, their order syncs automatically with your Marsello account. With "Making a Purchase" enabled, customers earn loyalty points, and if the order is canceled or returned, Marsello can automatically remove (take back) the earned points. You can choose which order payment statuses award or remove loyalty points.

In your Marsello dashboard under Settings > Loyalty > Points program, you can choose when loyalty points are removed based on order's payment status.

📝 Note: By default, Lightspeed eCom C-Series customers will:

• Earn loyalty points if their order's payment status is: Paid

How do I choose when Lightspeed eCom C-Series customers earn loyalty points for a purchase?

1. In your Marsello admin, go to Settings > Loyalty > Points program

🤖 By default: Customers' loyalty points are earned, when their order's payment status is updated to: Paid

2. Under Lightspeed eCom C-Series > Order Rewarding, click Reward Points when Payment Status is one of:

3. From the drop-down, click to add or remove your preferred Payment Status option(s). You can update this to suit your business. Your customers are only rewarded loyalty points for each purchase once.

   

How do I choose when loyalty points are removed for Lightspeed eCom C-Series orders?

1. In your Marsello admin, go to Settings > Loyalty > Points program

🤖 By default: Customers' loyalty points are removed, when their order's payment status is updated to: Cancelled

2. Under Lightspeed eCom C-Series > Order Rewarding, click Cancel Points when Payment Status is one of:

3. 💡 Optional step: You can update the Cancel Points when Payment Status is one of: setting:

• You can remove Cancelled, and this will mean all points earned for the order will remain on the customer's account
  OR

• You can leave the settings as is, and customers' points will be removed if their order's payment status is updated to Cancelled

4. Click Save

How do I check an order's payment status in Lightspeed eCom C-Series?

1. In your Lightspeed eCom C-Series admin, go to Orders

2. Under Orders, search for the order by Customer Name, Order number or Status

3. On the order line item, click the order ID

4. Under the order's payment section, look for the coloured dot that shows the payment status.

5. Compare the order's payment status with your Marsello loyalty Order Rewarding settings to see whether loyalty points are earned or removed.
   

Your customers' experience

For Lightspeed eCom C-Series brands, when a customer makes a purchase, their order details and payment status sync automatically with your Marsello account.

Earned Points

If the payment status aligns with your Marsello Order Rewarding settings, points are automatically awarded. If the "Earned Points Email" notification is enabled, the customer receives an email detailing their earned points.

Removed points

When a customer returns an order or the sale is canceled, the updated order and payment status sync automatically with your Marsello account. If the new payment status matches your Marsello Order Rewarding settings, loyalty points are automatically removed from the customer's profile.