Loyalty program configuration: Update your email sender details

Update your email sender details

Customers are more likely to open your emails from merchants they know. Update your details in Marsello.

September 16, 2025

🏷️ Available on all Marsello plans.

How to update your email sender name

1. In your Marsello app admin, go to Settings > Email marketing > Compliance

2. Under Email marketing settings, update your Sender details

3. Click Save

How to update your 'reply to' email

1. In your Marsello admin, go to Settings > Email marketing > Compliance

2. Under Email Marketing & Notifications, Edit Reply to Email

📝 Note: Update this email to an email address that you or your staff check regularly to make sure no emails from your members are missed.

3. Click Save. From now on, if a member replies to one of your loyalty program emails, it will now go to that email address for you to respond.

How it works - Your customers' experience

When a member receives one of your loyalty program emails, in the 'From' field they will now see your updated sender name and 'reply to' email address.

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