Support and Onboarding for your success

Learn about onboarding, premium setup, and how to access email and live chat support to help you succeed with Marsello.

April 14, 2026

Onboarding

Experience a guided onboarding program designed to support your setup and success. Our team works with you to understand your business goals and provide tailored training along the way.

This program may include a mix of resources, guidance, and support from our team to help you get up and running quickly and see value sooner.

For those who prefer a more hands-on onboarding experience, our premium onboarding option allows our team to assist with setup and key tasks.

Retailers who choose premium onboarding benefit from dedicated hands-on guidance designed to help you get set up faster and start seeing results sooner.

Premium setup

Premium onboarding is a paid service that provides hands-on assistance from the Marsello team to configure your account, set up key features, and tailor the platform to your specific business needs. To get started or learn about pricing, visit the premium onboarding page or contact our team via email or live chat.

Email support

Marsello provides 24/7 email support, accessible directly within the app. To submit a support request:

1. Click the Support icon at the bottom left of your Marsello account.
2. The Marsello support widget opens, giving you access to contact options and help center articles.

Live chat

Marsello's live chat support operates 24 hours a day, 5 days a week. You can access it via the in-app support widget, and the chat will notify you as soon as a support agent is available. Our global support team can help with any questions about your account or the platform.

If you need further assistance, reach out to the Marsello support team via email or live chat at any time.

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