Manage users: Multi-user login 

Multi-User Login

This guide explains how to add and remove users from your Marsello account, giving each person their own login to your Marsello admin. It also covers current permission settings and answers common questions about user management.

Managing user accounts and permissions in Marsello depends on your subscription plan and account role. This guide outlines what permissions are available to users and the steps required to manage account settings effectively.

How to invite a user/staff member

1. In your Marsello admin, go to Settings/ Account/ Users

2. Click on the Users tab and then Add user

3. Enter the new user's details

• Enter their full name

• Enter their email address

• Select the department they belong to

📝 Note: This doesn't update the permission, all users will have admin permissions.

4. Click Invite. This will send an email invite to the person you've added to your Marsello account.

How to remove a user/staff member

1. In your Marsello admin, go to Settings/ Account/ Users

2. To the right of the user you wish to remove, select the trash can icon.

3. A popup will appear asking you to confirm that you wish to remove access for this account. Click Yes, remove access. This will remove this users access to your Marsello account.

📝 Note: If a user needs to be added again, simply complete the above steps to add the user into your account again.

FAQ

Q. Is it possible for a user to change their login email after they've been invited as a user and went through the verification process or would they need to be removed and re-invited to the account under a different email?

A. No. The user must be removed from the account and re-invited using their new email address.

Q. Is it possible to restricted access to the app to additional users?

A. No. All users are granted admin rights by default — granular permission settings are not currently available. However, Marsello does have a beta program for site-specific permissions in the analytics dashboard. If this is a feature you're interested in, learn more about the beta program here or reach out to our support team.

Q. Is it possible to change a user's role in the app admin after their account has already been set up?

A. No, user roles cannot be updated once the account is created. To assign a different role, you'll need to delete the existing account and create a new one with the correct role.

Q. Can admin users invite new users?

​A. No, only the store owner can invite new users at this time.

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