Lightspeed Retail (X-Series) POS: POS Prompts: How do POS prompts guide staff to award loyalty points for in-store purchases

Award loyalty points in Lightspeed Retail (X-Series) POS from the sales screen so customers get points instantly at checkout.

November 3, 2025

For Lightspeed Retail X-Series merchants
Formerly known as Vend POS

Use POS Prompts to quickly and award customers loyalty points for their purchases right at checkout — making every sale seamless and rewarding!

📝 Note: POS Prompts are available for all devices, desktop, tablet & iOS devices.

Ensure that the following installation has been completed:

Your Marsello account is billed through your Lightspeed account
You have access to Workflows in your Lightspeed Retail (X-Series) back office admin. To check:
In your Lightspeed Retail (X-Series) POS admin, go to Staff experience > POS Prompts
In your Marsello account:
- Your POS sites are enabled under the Integrations page
- You have enabled the Loyalty Reward Prompt under the POS Prompts settings page

🤔 Unsure? Please contact the support team, and they'll be able to help.

You can instantly reward customers for purchases easily from the sales screen.

1. Add the customer's products that they want to buy to the sale

2. Add your customer to the sale by searching for them by name, email address or mobile number

📝 Note: If the customer is not part of your database yet, tap + Add a new customer to create their customer profile. Follow these steps.

3. Complete the sale.
When the sale is complete, the customer will automatically receive their loyalty points.

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