Lightspeed Retail (R-Series): Staff training: How do I award loyalty points for in-store purchases?

How do I award loyalty points for in-store purchases using Lightspeed Retail (R-Series) POS?

Earn loyalty points in Lightspeed R-Series by adding the customer to the sale. Points apply automatically when the sale is completed.

April 2, 2026

For Lightspeed Retail (R-Series) Merchants
Formerly known as Lightspeed Retail

Award loyalty points for in-store purchases

To award loyalty points for in-store purchases, you must attach the customer to the sale in Lightspeed Retail POS (R-Series).

⚠️ Important: To ensure Marsello Loyalty works correctly with Lightspeed Retail (R-Series), you need to ensure that Lightspeed Loyalty is disabled.

Once a customer is attached to a sale and the transaction is completed in Lightspeed Retail (R-Series) POS, Marsello will automatically award loyalty points.

Step-by-Step: Add a Customer to a Sale

1. Add the products to the sale in Lightspeed POS.

2. Search for the customer using their name, email, or mobile number

3. Once you have found the customer's account, click + Attach to sale

4. Complete the sale.
The customer will automatically receive their loyalty points after the sale is completed.

💡Tip: If the customer is not in your database, select +Add Customer instead of searching for their account to create their profile before completing the sale.

Your Customers’ Experience

New Customers

When a sale is completed:

The customer is automatically added to your Marsello customer database
They are enrolled in your loyalty program

They instantly earn loyalty points for their purchase

If enabled, the customer will also receive:

A Points Earned email showing:
- Points earned
- Updated balance
- Points needed for the next reward
A Welcome email (if your welcome automation is active), introducing their account and rewards

If the customer opts in to marketing, they will also be eligible to receive future campaigns and automations.

Existing Customers