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How do I award loyalty points for Lightspeed Retail (X-Series) orders?

For Lightspeed Retail (X-Series) POS brands, Marsello automatically awards loyalty points when an order’s payment status matches your Order Rewarding settings. Use this guide to choose which payment statuses add points for purchases and to check an order’s payment status in Lightspeed.

October 7, 2025

For Lightspeed Retail (X-Series) POS brands
This guide is specific to the Lightspeed Retail (X-Series) POS integration.

Before you get started

Here are a few key details to note about awarding loyalty points for orders with Lightspeed Retail (X-Series) POS:

  • When a customer makes a purchase, the order is automatically synced to your Marsello account.

  • If you have the "Making a Purchase" option enabled in your points-earning settings, the customer will earn loyalty points for their purchase.

    • By default, customers earn points if payment status is Closed, LaybyClosed or OnAccountClosed

  • Under Settings > Loyalty > Points Program, you can configure when points are awarded or removed based on the order’s payment status.

⚠️ Important: These settings apply to Lightspeed Retail X-Series, no matter how you access your register; iOS or desktop experiences.

How do I choose which Lightspeed Retail (X-Series) payment statuses earn loyalty points?

For Lightspeed Retail (X-Series) brands, you choose which order payment statuses award loyalty points in your Marsello Order Rewarding settings.

⚠️ Important: By default, customers earn points when the payment status is Closed, LaybyClosed or OnAccountClosed.

  1. In your Marsello admin, go to Settings > Loyalty > Points program.

  2. Under Lightspeed Retail (X-Series) POS > Order Rewarding, click Award points when payment status is one of:

  3. From the drop-down, click to add or remove the Payment Status options you want.

  • You can update this to suit your business. Your customers will only be rewarded loyalty points for their purchases once.

  1. Click Save.

How do I check an order’s payment status in Lightspeed Retail (X-Series)?

For Lightspeed Retail (X-Series) brands, you can check an order’s payment status in Sales History and compare it with your Marsello Order Rewarding settings.

  1. In your Lightspeed Retail (X-Series) admin, go to Sell.

  2. Click Sales History.

  3. Search for the order by Customer Name or Receipt Number.

  4. Find the order's Payment Status on the order line item, and compare it with your Marsello loyalty Order Rewarding settings for earned or removed points.

Your customers' experience

For Lightspeed Retail (X-Series) brands, when a customer makes a purchase, their order details and payment status automatically sync to your Marsello account.

If the order's payment status matches your Marsello Order Rewarding settings, the customer will automatically earn points for their order.

If you have the Earned Points Email notification turned on, the customer will also receive an email notifying them of how many points they earned for their purchase.