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Lightspeed Retail (R-Series): How are loyalty points automatically awarded? 

How are loyalty points automatically awarded in Lightspeed Retail (R-Series) POS?

Set when loyalty points are added in Lightspeed Retail (R-Series) based on an order’s payment status.

March 24, 2026

For Lightspeed Retail R-Series merchants

​(Formerly known as Lightspeed Retail)

Before you get started

Here are a few key details to note about awarding loyalty points for orders with Lightspeed Retail (R-Series) POS:

  • When a customer makes a purchase, the order is automatically synced to your Marsello account.

  • Customers will earn loyalty points if “Making a Purchase” is enabled in your points settings.

    • By default, customers earn points if payment status is Completed

  • You can customise when points are awarded or removed under: Settings > Loyalty > Points Program

⚠️ Important: These settings apply to Lightspeed Retail (R-Series) across both iOS and desktop.

How do I choose when customers earn points for purchases?

1. In your Marsello admin, go to Settings > Loyalty > Points program

2. Under Lightspeed Retail (R-Series) POS > Order Rewarding, click:
​“Award points when payment status is one of”
​​
3. From the drop-down, click to add or remove your preferred Payment Status options

  • You can customise this based on your business needs. Customers will only be rewarded once per order.

4. Click Save

How to check the order's payment status in Lightspeed Retail R-Series

1. In your Lightspeed Retail R-Series admin, go to Sales

2. Under Recent Activity, click Sales History


3. Search for the order using:

  • Customer name

  • Order number

  • Status


4. Open the order and check the Payment Status.

Compare this with your Marsello settings to confirm whether points should be earned or removed.

Your customers' experience

Earning points

  • When a customer makes a purchase, their order and payment status sync to Marsello automatically.

  • If the payment status matches your Order Rewarding settings, points are awarded automatically.

📧 If Earned Points Email notifications are enabled, customers will receive an email showing how many points they earned.

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