For Shopify eCommerce stores only

Before you get started

Some key details to note about the Abandoned Cart Recovery Automation:

The Abandoned Cart Recovery Automation is prebuilt in your Marsello app admin.
This prebuilt automation adheres to the following procedure
- The automation is triggered by a customer leaving the website without finalizing their purchase
- The first email is sent 1 hour after the customer abandons their cart, prompting the customer to return and complete their order
- If the first email does not result in a purchase, a second email is sent after an 18-hour delay and then a third email 24 hours after that
- When the automation is finished, the customer will not receive any more emails. (This automation will also be marked as complete if a customer responds to an email and completes their purchase.)
The Abandoned cart recovery automation is fully customizable to suit your brand's needs. You can add/remove emails in the automation and even update the discount settings

How to open the Abandoned Cart Recovery Automation for editing

1. In the Marsello admin, go to Marketing > Automations. Select Recover abandoned carts and then click Edit.

📝 Note: To disable an Automation, click the edit button to the right of the Automation's name in the Automation menu. This will trigger a pop-up asking you to disable the automation Click the Yes, disable, and edit button.

To disable an automation, click the edit button next to the automation's name in the Automation menu. This will trigger a pop-up asking you to disable the automation.

Adding emails, SMS, delays, and/or points to your automation

2. Open the email editor of your automation and click the ⨁ icon to insert an Email, SMS, delay, or add points into your flow.

3. Choose the step you will be adding to the flow (Email, SMS, Points, or Delay) and click Continue.

Choose the step you want to add to the flow (Email, SMS, Points, or Delay) and click 'Continue'.

💡Important: Make sure that you put a delay between emails in the flow otherwise, customers will only receive the first email due to the safe-sending period of 2 hours between receiving emails

Modify trigger, delay, and email blocks

In addition to adding new emails and delays, you can:

Edit trigger settings
Adjust, clone, or delete delays
Edit, clone, or delete email templates

Edit your automation's Trigger settings

The Trigger dictates when the automation is initiated. To update your automation's Trigger settings:

4. Click the cog icon to open the trigger settings menu

5. Set the order count that the first email will be triggered by

Set the order count that will trigger the first email.

6. Click Save Changes

Adjust, clone or delete Delays

A Delay is the time between when one email is sent and the next email in the flow will be sent. To update your automation's Delay settings:

7. Click the pencil icon to update the Delay settings

8. Select how much time to wait before the next email in the flow will send and select Save changes

Select the wait time before the next email in the flow is sent, then click 'Save changes'.

9. If you need to repeat a delay in the automation, go back to the pencil icon next to the Delay step and click on the three dots. Next, select Clone step

If you need to repeat a delay in the automation, click the pencil icon next to the Delay step, then click the three dots and select 'Clone step'.

10. If you need to delete the Delay step, go back to the pencil icon and click on the three dots. Next, select Delete

If you need to delete the Delay step, click the pencil icon next to the Delay step, then click the three dots and select 'Delete'.

Edit, clone or delete Email templates

Email templates create the content and messaging of the actual emails that are sent to your customers.

Edit your email template

11. Click the pencil icon to update the contents of your Email template

Clone your email template

12. Scroll to the email template in the automation that you wish to clone and click on the three dots next to the pencil icon. Then select Clone step.

Scroll to the email template in the automation that you wish to clone, click the three dots next to the pencil icon, and select 'Clone step'.

Delete your email template

13. Scroll to the email template in the automation that you wish to clone and click on the three dots next to the pencil icon. Then select delete.