For BigCommerce users
Before you get started
Here are some key details to note about awarding and removing loyalty points for orders with BigCommerce.
Every time a customer purchases, their order is automatically synced into your Marsello account.
If you have the Making a Purchase earn points option enabled, customers will also earn points for their purchase.
If the customer wants to cancel or return their order, Marsello can automatically remove the points they earned for their purchase.
In your Loyalty > Settings, you can choose when loyalty points are earned or removed based on order's payment status.
🤖 By default, customers will:
Earn loyalty points if their order's payment status is: Completed
Remove their loyalty points if their order's payment status is: Refunded
Choose when customers earn points for making a purchase
1. In your Marsello admin, go to Loyalty > Settings
2. Under BigCommerce > Order Rewarding, click Reward Points when Payment Status is one of:
3. From the drop-down, click to add or remove your preferred Payment Status options
You can update this to suit your business. Your customers will only be rewarded loyalty points for their purchases once.
4. Click Save
Choose when customers' loyalty points are removed
1. In your Marsello admin, go to Loyalty > Settings
2. Under BigCommerce > Order Rewarding, view Cancel Points when Payment Status is one of:
3. From the drop-down, click to add or remove your preferred Payment Status option(s)
📝 Note: You can choose to add more than one payment status.
4. Click Save
How to check the order's payment status in BigCommerce
1. In your BigCommerce Admin, go to Order
2. Search for the order by Customer Name or Order ID
3. On the order line item, you can see the order's Payment Status to compare with your Marsello loyalty order rewarding settings for earned or removed points.
Your customers' experience
When the customer purchases, their order details and payment status are automatically synced into your Marsello account.
Earning Points
If the order's payment status matches your Marsello Order Rewarding settings, the customer will automatically earn points for their order.
If you have the Earned Points Email notification turned on, the customer will also receive an email notifying them of how many points they earned for their purchase.
Removing points
When the customer returns their order or the sale is canceled, their order and the order's updated payment status are automatically synced to your Marsello account.
If the order's new payment status matches your Marsello Order Rewarding settings, the customer's loyalty points will automatically be removed from their loyalty profile.
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