For BigCommerce users
Before you get started
Here are some key details to note about awarding and removing loyalty points for orders with BigCommerce.
Customer orders automatically sync with your Marsello account.
If "Making a Purchase" is enabled, customers earn points for purchases.
If an order is canceled or returned, Marsello can automatically remove earned points.
Customize when points are awarded or removed based on payment status in Settings > Loyalty > Points Program.
🤖 By default, customers will:
Earn loyalty points if their order's payment status is: Completed
Remove their loyalty points if their order's payment status is: Refunded
Choose when customers earn points for making a purchase
1. In your Marsello admin, go to Settings > Loyalty > Points program
2. Under BigCommerce > Order Rewarding, click Reward Points when Payment Status is one of:
3. From the drop-down, click to add or remove your preferred Payment Status options
You can update this to suit your business. Your customers will only be rewarded loyalty points for their purchases once.
4. Click Save
Choose when customers' loyalty points are removed
1. In your Marsello admin, go to Settings > Loyalty > Points program
2. Under BigCommerce > Order Rewarding, view Cancel Points when Payment Status is one of:
3. From the drop-down, click to add or remove your preferred Payment Status option(s)
📝 Note: You can choose to add more than one payment status.
4. Click Save
How to check the order's payment status in BigCommerce
1. In your BigCommerce Admin, go to Order
2. Search for the order by Customer Name or Order ID
3. On the order line item, you can see the order's Payment Status to compare with your Marsello loyalty order rewarding settings for earned or removed points.
Your customers' experience
When a customer makes a purchase, their order details and payment status sync automatically with your Marsello account.
Earning Points
If the order's payment status aligns with your Marsello settings, points are automatically awarded. Customers will also receive an email notification of earned points if the "Earned Points Email" is enabled.
Removing points
When a customer returns an order or the sale is canceled, the updated order and payment status sync automatically with your Marsello account. If the new payment status matches your Marsello settings, loyalty points are automatically removed from the customer's profile.
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