How to invite a user/staff member
⚠️ Important: All users have admin permissions currently.
1. In your Marsello admin, go to Settings/ Account/ Users
2. Click on the Users tab and then Add user
3. Enter the new user's details
Enter their full name
Enter their email address
Select the department they belong to
📝 Note: This doesn't update the permission, all users will have admin permissions.
4. Click Invite. This will send an email invite to the person you've added to your Marsello account.
How to remove a user/staff member
1. In your Marsello admin, go to Settings/ Account/ Users
2. To the right of the user you wish to remove, select the trash can icon.
3. A popup will appear asking you to confirm that you wish to remove access for this account. Click Yes, remove access. This will remove this users access to your Marsello account.
📝 Note: If a user needs to be added again, simply complete the above steps to add the user into your account again.
FAQ
Q. Is it possible for a user to change their login email after they've been invited as a user and went through the verification process or would they need to be removed and re-invited to the account under a different email?
A. The customer would need to be removed and invited with their other email.
Q. Is it possible to restricted access to the app to additional users?
A. Currently, all users have admin rights by default. If permission settings is a feature you are interested in, please let our support team know of your interest. Marsello does currently have a beta program towards the analytics dashboard for site-specific permissions. Please reach out to the team for more details.
Q. Is it possible to change a user's role in the app admin after their account has already been set up?
A. No, user roles cannot be updated once the account is created. To assign a different role, you'll need to delete the existing account and create a new one with the correct role.
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