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Account settings: Common questions
Editing your Marsello account settings common questions
Find answers to common questions about Marsello account settings.
April 2, 2026
Managing your Marsello account details
Below are answers to common questions about updating your store information, account contact details, and user access in Marsello.
Account contact details
Q. Our store has updated its contact email address. How do we update this on our Marsello account?
A. If your store’s contact email address has changed, our support team can update the email associated with your Marsello account.
Your Marsello account email may be used for account notifications, billing communication, and important product updates.
To request this change, please contact our support team and include:
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Your store name
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The current email address on the account
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The new email address you would like to use
Q. We have a new marketing manager taking over our loyalty program. How can we update our details so they become the main contact for Marsello?
A. If a new team member will be managing your Marsello account, our support team can update the primary contact details.
Please contact our support team and provide:
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Your store name
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The new contact’s name
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Their email address
Updating your primary contact details ensures the correct person receives account updates and important notifications.
Q. Where can I submit a B2B referral?
A. You can submit a B2B referral using our B2B referral form. The referral form sends your B2B referral directly to our team for review.
Store account information
Q. We have changed our store or brand name. How do we update this on our Marsello account for billing purposes?
A. If your store or brand name has changed, our support team can update the name associated with your Marsello account.
Before contacting support, please make sure your new branding is:
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Live on your website
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Updated in your POS or ecommerce integration
Once your new branding is live on your website and updated in your POS or ecommerce integration, contact our support team and we will update the store name on your Marsello account.
Platform account settings
Q. How do I change the time zone in Marsello?
A. Marsello does not have a manual time zone setting within the platform. Marsello displays times based on the local time zone of the device or browser you are using.
If you access Marsello from devices in different locations, times may appear according to the time zone set on each device.
For the most consistent experience, we recommend accessing Marsello from devices set to your store’s local time zone.
Account user access and permissions
Q. Can I create a user account within Marsello that has read-only permissions?
A. No. Marsello currently does not support read-only user accounts. All users added to a Marsello account will have full admin permissions. If this is something you'd like to see added, feel free to vote for this feature. Your feedback goes directly to our product team and helps us prioritize what's most important to you!
Account security and data privacy
Q. What is PoLP at Marsello?
A. PoLP stands for the Principle of Least Privilege. PoLP is a security practice that ensures users and systems only have access to the data and permissions required to perform their specific tasks.
At Marsello, this principle helps protect merchant and customer data by limiting access to sensitive information and ensuring data is only used where necessary.