For Lightspeed eCommerce eSeries (Ecwid) merchants
Every time a customer makes a purchase, their order is automatically synced into your Marsello account.
If you have the Making a Purchase earn points option enabled, customers, will also earn points for their purchase.
If the customer wants to cancel or return their order, Marsello can automatically remove the points they earned for their purchase.
In your Settings > Loyalty > Points program, you can choose when loyalty points are earned or removed based on order's payment status.
🤖 By default, customers will:
Earn loyalty points if their order's payment status is: Paid
Remove their loyalty points if their order's payment status is: Refunded
Choose when customers earn points for making a purchase
1. In your Marsello admin, go to Settings > Loyalty > Points program
🤖 By default: Customers' loyalty points are earned, when their order's payment status is updated to: Paid
2. Under your Ecwid by Lightspeed settings click into the drop down menu under Award points when payment status is one of: and select your preferred Payment Status options
You can update this to suit your business. Your customers will only be rewarded loyalty points for their purchase once.
3. Click Save
Choose when customers' loyalty points are removed
1. In your Marsello admin, go to Settings > Loyalty > Points program
🤖 By default: Customers' loyalty points are removed when their ticket's payment status is updated to: Refunded
2. Under your Ecwid by Lightspeed settings, click into the drop-down menu under Cancel Points when payment status is one of:. From the drop-down, click to add or remove your preferred Payment Status option(s)
📝 Note: You can choose to add more than one payment status.
If you have selected the Partially Refunded option, points will only be removed for the product value that was refunded.
3. Click Save
How to check the order's payment status in Lightspeed Ecwid
1. In your Ecwid Admin, go to My Sales > Orders
2. Search for the order by Customer Name or Order ID
3. On the order line item, you can see the order's Payment Status to compare with your Marsello loyalty order rewarding settings for earned or removed points.
Your customers' experience
When the customer makes a purchase, their order details and payment status are automatically synced in
Earn Points
If the order's payment status matches your Marsello Order Rewarding settings, the customer will automatically earn points for their order.
If you have the Earned Points Email notification turned on, the customer will also receive an email notifying them of how many points they earned for their purchase.
Removed points
When the customer returns their order or the sale is canceled, their order and the order's updated payment status are automatically synced to your Marsello account.
If the order's new payment status matches your Marsello Order Rewarding settings, the customer's loyalty points will automatically be removed from their loyalty profile.
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