For Lightspeed Restaurant O-Series merchants
Formerly known as Kounta
Every time a customer makes an order, their order is automatically synced into your Marsello account.
f you have the Making a Purchase earn points option enabled, customers, will also earn points for their purchase.
If the customer wants to cancel or return their order, Marsello can automatically remove the points they earned for their purchase.
In your Loyalty > Settings, you can choose when loyalty points are earned or removed based on order's payment status.
🤖 By default, customers will:
> Earn loyalty points if their order's payment status is: Completed.
> Remove their loyalty points if their order's payment status is: Rejected.
⚠️ Important: These settings apply to Lightspeed Restaurant O-Series, no matter how you access your register; iOS or desktop experiences.
Choose when customers earn points for making a purchase
1. In your Marsello admin, go to Loyalty > Settings
🤖 By default: Customers' loyalty points are earned, when their order's payment status is updated to: Completed
2. Under Lightspeed Restaurant O-Series > Order Rewarding, click Reward Points when Payment Status is one of:
3. From the drop-down, click to add or remove your preferred Payment Status options
📝 Note: You can choose to add more than one payment status. Your customers will only be rewarded loyalty points for their purchase once.
4. Click Save
Choose when customers' loyalty points are removed
1. In your Marsello admin, go to Loyalty > Settings
🤖 By default: Customers' loyalty points are removed, when their order's payment status is updated to: Rejected
2. Under Lightspeed Restaurant O-Series > Order Rewarding, click Cancel Points when Payment Status is one of:
3. Optional: You can update your setting:
You can remove Rejected, and this will mean all points earned for the order will remain on the customer's account
ORYou can leave the settings as is, and customers points will be removed if their order's payment status is updated to Rejected.
4. Click Save
How to check the order's payment status in Lightspeed Restaurant O-Series
1. In your Lightspeed Restaurant O-Series admin, go to Sales
2. Under Recent Activity, click Sales History 2. Search for the order by Customer Name, Order number or Status 3. On the order line item, find the Payment Status to compare with your Marsello loyalty order rewarding settings for earned or removed points.
Your customers' experience
When the customer makes a purchase, their order details and payment status are automatically synced into your Marsello account.
Earn Points
If the order's payment status matches your Marsello Order Rewarding settings, the customer will automatically earn points for their order.
If you have the Earned Points Email notification turned on, the customer will also receive an email notifying them of how many points they earned for their purchase.
Removed points
When the customer returns their order or the sale is canceled, their order and the order's updated payment status are automatically synced to your Marsello account.
If the order's new payment status matches your Marsello Order Rewarding settings, the customer's loyalty points will automatically be removed from their loyalty profile.