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Try out your program online with BigCommerce

See how your loyalty program works on BigCommerce - create a customer account, make a purchase, earn loyalty points, and redeem a reward.

Updated over a week ago

For BigCommerce users

Test out your loyalty program and see how it works from a customer's perspective.


Test your loyalty program by adding yourself as a new member

There are a few ways customers can join your loyalty program. Below are a couple of the most common methods - choose one and proceed with adding yourself as a member.


Through the loyalty widget on your online store

1. For customers to be able to join your program through your loyalty widget, you must first add the loyalty widget to your store. Also, In your BigCommerce settings, make sure you have customer accounts enabled.

By making a purchase on your eCommerce store

1. Open your online store


2. Add a couple of products to your cart and proceed to checkout. Add enough products to the sale so that you will earn points to redeem a reward later.


3. At checkout, select Create account and then enter all the required information in the Billing & Account Details section

To earn loyalty points by making a purchase, the customer opens your online store, adds products to the cart, and proceeds to checkout. At checkout, they select "Create account" and enter the required details in the Billing & Account Details section.

4. Complete the order

💡 Pro Tip: BigCommerce checkout has the option to process 'test orders' so that you don't have to actually spend any money. Find out how to create a test order here.

You will receive an email to confirm that you have registered an account with the store.
You are now a loyalty program customer.

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Test your loyalty program as a retailer - complete the order in BigCommerce to reward points automatically

1. In your BigCommerce Admin > Orders


2. Under View Orders, find the order you just made


3. Change your order status to Completed > Choose when points for orders are rewarded

To test your loyalty program as a retailer, go to Orders in your BigCommerce Admin. Under View Orders, locate the test order you placed. Change the order status to "Completed" to trigger loyalty points being rewarded based on your Marsello settings.

You, as the customer, will now have earned points for your purchase. If you have your Earned Points automation email notification turned on, you will also receive an email of the points you just earned.

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Test your loyalty program as a customer, use your points to redeem a reward

1. On your online store, open your loyalty widget, either via the tab, a link or the Show Rewards button in your Points Earned email.

2. Select a reward from your loyalty widget to redeem. Rewards you don't have enough points for will have a lock symbol 🔒 next to them

 To test your loyalty program as a customer, open the loyalty widget on your online store using the tab, a direct link, or the "Show Rewards" button in your Points Earned email. From the widget, select an available reward to redeem—locked rewards will be marked with a lock icon if you don't have enough points.

Once redeemed, the required points will be removed from your account. If you have your Reward Coupon email automation enabled, you will also receive your unique reward coupon by email, in case you want to use it later.


3. Copy the unique coupon code

After redeeming a reward, the required points are deducted from the customer’s account. If the Reward Coupon email automation is enabled, the customer also receives their unique coupon by email. They can then copy the unique coupon code to use later.

4. Close the loyalty widget


5. On your online store, add a couple of products to your cart and proceed to checkout


6. At the Order Confirmation screen, paste your code into the Gift Certificate or Coupon Code box and click Apply

 At the Order Confirmation screen, the customer pastes their coupon code into the Gift Certificate or Coupon Code box and clicks "Apply" to redeem their reward.

The discount will automatically be applied to the sale.


7. Complete the sale


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