For BigCommerce stores only
Please confirm your connected integration before enabling this earn option.
How do I enable product reviews in BigCommerce?
⚠️ Important: To reward customers points for leaving product reviews, please ensure you have enabled BigCommerce's Product Reviews feature.
1. In your BigCommerce admin, go to Settings > Products > Comments
2. Next to I want to use, select Built-In
3. Click Save
4. Click on the Built-In tab at the top of this page.
5. Next to Enable For, select the Product reviews box.
6. Click Save
📝 Note: Customers will need to enter their email addresses when leaving a review. This will allow Marsello to match the review to the customer and automatically award points.
How do I set the points awarded for product reviews in Marsello?
1. In your Marsello admin go to Loyalty > Points Program > Earning. Under Reviewing a Product, click Edit.
2. Under How many points should your customers earn when they review a product? enter your loyalty points amount, based on how much you value this action.
3. Under The maximum number of product reviews within a certain timeframe that a customer can earn points for:
Enter the number of times and the frequency that the customer can earn points for leaving a product review within the specified timeframe.
Add The minimum number of characters required for a customer to earn points required in the review before the customer will be rewarded points. This is optional and defaults to 0.
4. Click Save changes
5. Back in the main earning points menu, toggle the on/off button for the Reviewing a Product ON.
How does it work for your customers?
On the Marsello loyalty widget, under the Earn tab, the customer will see the ability to earn points for Reviewing a product.
The customer can write a review on the product page and once it is submitted, they will earn points for this action.
If a customer chooses to leave an additional review, they will only receive points the number of times you have specified in your settings.
📝 Note: If you have your Earned Points Automation turned on, your customer will also automatically be notified. This automation will let them know how many loyalty points they have earned, their new loyalty points balance, and how many points away they are from their next reward.
How can I track the performance of the product review option?
You can see who has earned points for leaving a product review and when.
1. In your Marsello admin, go to Loyalty > Points Program > Earning. Under Reviewing a product, click the down arrow beside the edit button and then click View reporting.
This will open the insight page. Here you can see:
Customers who completed this action
The number of points they've earned
The date they completed the action
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