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Loyalty
Points program
Earning points
Update how many points customers earn for Making a purchase
Update how many points customers earn for Making a purchase

Encourage customer loyalty with points for every purchase made. You can customize the number of points per $ spent to suit your store.

Updated over a week ago

Update how many loyalty points customers earn for making a purchase

πŸ“ Note: By default, your customers earn 1 point for every $1 they spend, however, this can be edited to reflect the desired amount you wish to reward your customers.

1. In your Marsello admin, navigate to Loyalty > Points Program > Earning > Making a Purchase and select Edit

2. Enter the number of points and per $ spend values you want to reward your customers

award_makingapurchase_1.png

πŸ“ Note: The minimum earned amount is 1 point per $0.10

4. Click Save

5. Back in the main earning points menu, toggle the ON/OFF button for the making a purchase earn option to ON.


How it works - your customers' experience

Every time a customer makes a purchase, they will earn your chosen number of loyalty points per $ spent.

For example:

  • 1 Point for every $1 spent, e.g. spends $40 = earns 40 points

  • 2 Points for every $1 spent, e.g. spends $40 = earns 80 points

  • 5 Points for every $1 spent, e.g. spends $40 = earns 200 points

If you have your Earned Points Email notification turned on, your customers will also receive an email notifying them of how many points they earned for their purchase.

Additionally, the next time they log in to their loyalty profile, they will see their new loyalty point balance and all rewards available.


Track the performance of the making a purchase option

Once you've set-up how many points your customers earn per purchase, you can track the progress. Here's how:

1. In your Marsello admin, navigate to Loyalty > Points Program > Earning > Making a Purchase and View Reporting from the drop-down menu next to the edit button

2. Click See Activity

activity_makingapurchase.png

This will open the analytics page. Here you can see:

  • Customers who completed this action

  • Their order number for that purchase

  • The amount of points they've earned

  • The date they completed the action

reporting_makingapurchase_1.png

FAQ

Q. Is there a way to export the insights reporting for the making a purchase earn option?
​
A.
Currently, there isn't a way to export the insights page of the making a purchase earn option. If this is a feature that would benefit your store, please let our support team know and they will be able to submit a feature request on your behalf.

In the meantime, you can manually create a file of the insights report by highlighting the text, copying it, and pasting it into a .csv file.


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