For Clover POS merchants
👾 This Integration is currently in Beta 👾
If you'd like to join the beta, please contact our support team.
Register new customers in-store via your Clover POS sales screen. Ensure seamless point earning for every purchase made by your in-store customers and empower your staff to efficiently redeem customers' loyalty rewards or email discounts at checkout.
👤 Help your staff confidently promote your loyalty program and provide a great customer experience with our Staff Training Guides.
Each guide can be found in the Marsello Admin and is automatically branded using your Brand guidelines, ensuring a consistent look and feel across your materials.
Before you start
Ensure your POS sites are enabled under the Integrations page
Redeem rewards during the sale
You can redeem available loyalty rewards and email discounts easily from the register.
1. Add the customer's products that they want to buy to the sale.
2. Click Pay. On the Payment screen, the Marsello Loyalty button will be available.
3. Select the Loyalty banner button.
4. Search for the customer in one of two ways.
Click Add Customer to search by Email.
Click Scan QR to scan the customer's Digital Membership Card. This will launch the built-in camera.
📝 Note: To open the loyalty profile and access the Check Rewards button, the customer profile must contain a valid email address. Marsello uses the email address as a unique identifier for this purpose.
5. Select the Customer's Name. This will launch the customer's loyalty profile. Here you can view the loyalty reward(s) or email discount(s) they have available.
6. Select the reward the customer wishes to use, and click Apply Discount.
7. The discount will then automatically be added to the sale.
When a customer redeems a discount as part of their order:
If they used a loyalty reward: the reward's loyalty points cost will be deducted from their points balance, and the discount will be applied to the sale.
OR
If they used an email discount: the discount code will be removed from their account to prevent further use.
8. Complete the sale. Upon completing the sale, customers will earn loyalty points based on their new order total, excluding the discount amount.
Your customers' experience
New Customers
When you complete the sale, the customer is added to your loyalty program and Marsello customer database. Along with their purchase, they automatically earn loyalty points, and if you have the "Earned Points" email notification enabled, they will receive an email notifying them about the points they've earned, their updated loyalty points balance, and the number of points required to reach their next reward.
Plus, if the customer accepts marketing, they become eligible to receive your upcoming marketing campaigns and automation, providing a better engagement experience.
Existing Customers
When you complete the sale, they automatically earn loyalty points, and if you have the "Earned Points" the "Earned Points Email" feature turned on, they will automatically receive an email notifying them of the points they've earned for their recent purchase and the number of points required to reach their next reward.
Encouraging your staff to prompt customers to use their rewards at the point of sale creates a positive and delightful experience for customers, leaving them pleasantly surprised and fostering stronger customer loyalty.
Points earned email example
