Method 1: Uninstall and reinstall the iOS extension and the Lightspeed Retail X-Series POS app
Step 1: Uninstall the Lightspeed Retail X-Series app
1. Touch and hold the Lightspeed Retail X-Series app on the Home Screen of your iPad.
2. A pop-up menu will appear. Tap Remove App from the menu.
3. Confirm that you want to remove the app when prompted.
Step 2: Uninstall the Marsello iOS extension
1. Locate the Marsello iOS extension app on your iPad’s home screen. Press and hold the app icon.
2. A pop-up menu will appear. Tap Remove App from the menu.
3. Confirm that you want to remove the app when prompted.
Step 3: Reinstall the Lightspeed Retail X-Series app
1. On your iPad, launch the App Store
2. In the App Store, search for Lightspeed Retail POS (X)
3. Tap Get to install
4. Follow the prompts to login to your Lightspeed Retail X-Series account.
Step 4: Reinstall the Marsello iOS extension
1. On your iPad, launch the App Store
2. In the App Store, search for Marsello, or click here to access the Marsello app.
3. Tap Get to install
Once installed, the Marsello iOS extension for Lightspeed Retail (X-Series) POS will now display on your iPad.
Marsello is now activated. Staff can now access the customers' loyalty profile & available email discounts when processing sales in your Lightspeed Retail (X-Series) app ✨
⚠️ Important: The Marsello iOS extension for Lightspeed Retail (X-Series) displays a log-in screen; however, once installed, the app will automatically connect to your Lightspeed Retail (X-Series) POS account – so there's no need to log in. Everything is set up and ready-to-go.
Method 2: Reset iPad to factory settings and reinstall Lightspeed X-Series and the Marsello extension
⚠️ Important: We recommend trying Method 1 first. Please only move on to Method 2 if Method 1 doesn’t resolve the issue.
Step 1: Reset Your iPad to Factory Settings
This Apple support guide will walk you through safely resetting your iPad to factory settings.
Step 2: Reinstalling the Lightspeed Retail X-Series App on Your iPad
1. Download the iOS App extension onto your iPad.
💡Tip: Before downloading the iOS extension, log into your Marsello dashboard and confirm that the store site belonging to this iPad is enabled under Sales platforms.
Step 3: Reinstall the Marsello iOS extension on your iPad
1. On your iPad, launch the App Store
2. In the App Store, search for Marsello, or click here to access the Marsello app.
3. Tap Get to install
Once installed, the Marsello iOS extension for Lightspeed Retail (X-Series) POS will now display on your iPad.
Marsello is now activated. Staff can now access the customers' loyalty profile & available email discounts when processing sales in your Lightspeed Retail (X-Series) app ✨
⚠️ Important: The Marsello iOS extension for Lightspeed Retail (X-Series) displays a log-in screen; however, once installed, the app will automatically connect to your Lightspeed Retail (X-Series) POS account, so there's no need to log in. Everything is set up and ready to go.