If you see an error or have any issues with using Marsello, please follow the below steps so our team can quickly resolve the error.
How to report an error
Please let our Technical Support team know by emailing us at firstname.lastname@example.org or let us know via chat (bottom right corner of this page).
The more details we can gather, the better. Here are some things that will help our team in their investigation. Please include all that you can:
1. The name of the integration you use
- For example: Shopify, BigCommerce, Vend, Lightspeed Kounta POS, Cin7
2. The name of the error you've received, along with a screenshot
- Please provide us with a screenshot of any order(s) or other details as we do not have access to your integrations and can only see your Marsello data
3. The URL of the page you've received the error on
4. Detailed information of the steps you took to get to the error page and what you were trying to do
5. Your browser and version number (found in the About tab in most browsers)
Our Support team make every effort to respond to you as quickly as possible. We'll keep you notified of progress and any updates to your query.