Why aren't my social posts publishing?

If your social posts are failing to publish through Marsello, your social profile connection may not be active or syncing correctly. This guide helps you check and reconnect your social account, and shows what to send Marsello Support if social posts still fail.

Before you get started

• Note which social platform your posts are failing on, and take a screenshot of any error message you see.
• Check App Status to rule out an outage first.

Has your social account connection to Marsello expired?

If your social account connection to Marsello has expired or become inactive, your social posts can fail to publish.

How to check

Confirm whether all of the following conditions apply to your account:

• Your social account has been connected to Marsello for more than 30 days
• You have not yet published a post through Marsello
• You have never tagged a post with attribution (including historical posts)
• You currently have no scheduled social posts

If all of these conditions apply, your social account connection to Marsello may have expired or become inactive.

How to fix

1. Reconnect your social account using the Marsello social connection link. 
2. Follow the relevant account connection steps for your social platform. 

After you reconnect your social account successfully, you should be able to continue publishing social posts through Marsello normally.

Still not working?

If any of the social account connection conditions in this guide don't apply to your account, and your social posts are still failing to publish:

1. Contact Marsello Support through:
   • In-app chat
   • Any option in How to contact Marsello support
2. Include:
   • Details about the issue
   • Screenshots of any error messages
   • The affected social platform

Once Marsello Support confirms your social account connection is healthy, your scheduled and published social posts should resume working as expected.