At point-of-sale, the customer may want to change the discount code that is attached to the sale.

In cases like this, you can easily remove a discount code from the sale. If the customer used loyalty points to redeem the discount code, the points used will automatically be returned to their loyalty account.

How to remove a discount code from the sale in Vend

Claimed rewards will appear as a line item discount on the sales order along with a staff note towards the bottom of the order.

1. To remove this code from the order, click on the trash icon next to the discount

2. Remove the staff note at the bottom of the sales order by clicking the trash icon next to it

Once the discount has been removed from the sale, the transaction may be voided or completed. The customer's loyalty points will be automatically returned to their loyalty account. 

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