Set up an email automation to thank first-time customers

Sell more to first-time customers by sending them a thank you coupon to use on their next purchase.

Optimize your flow for performance by editing the content of emails,  and adjusting delays.

1. In the app admin, go to Grow > Automation > Thank First-Time Customer

Encourage customers to use their thank you coupon by adding delays and emails to the flow and increasing the chance of another sale.

1. On the Automation page, click edit next to Thank First-Time Customers

2. A window pop-up will show for disabling the automation to edit, click Yes, disable and edit.

3. Click the ⨁ icon to insert an Email, SMS, delay, or add points into your flow

4. Select Email, SMS, Points, or Delay to add it to your flow

Ensure that you include a delay between emails in the flow, otherwise, customers will only receive the first email due to the safe-sending period of 2 hours between receiving emails.

Here you can adjust the blocks and ordering of your automation.
Monitor flow performance, and continue to make improvements to get the best results!

In addition to adding new emails and delays, you can:

1. Click the settings icon to update the trigger settings

2. Set the order count that the first email will be triggered by

3. Click Save to confirm changes
📝 Note: In order for this automation to send to first-time customers, it should trigger when the order count equals 1.

• Click the three horizontal lines to edit the email content
  > Learn more about editing your email content here
  > Learn more about removing and adding discounts to emails here
  
• Click clone step to clone the email and add it as a next step in the flow
  
• Click the delete to delete the email template