Blacklist product categories from your loyalty program with Lightspeed Retail (X-Series)
By default, your customers can earn points for purchasing any product from any category.
In this article:
How to exclude product categories from your loyalty program
📝 Note: Marsello uses Lightspeed Retail (X-Series)'s, Product Tag for Product Category Blacklisting. Lightspeed Retail (X-Series) is formerly known as Vend.
1. In your Marsello admin, go to your Loyalty tab and select Settings
2. On this page, scroll down to your store's Lightspeed Retail (X-Series) Order Rewarding, go to Do not reward points on products that belong to one of these categories
3. Click to open the drop-down, then click the Product Tag that you would like to exclude from your loyalty program
📝 Note: If you have just added the product to the product category, it can take 15mins to sync into Marsello settings. You can also exclude as many Lightspeed Product Tags from your loyalty program as needed.
How it works – Your customers' experience
If the customer's purchase includes a product that is in the blacklisted category, the customer will not earn points for that particular product.
In your Marsello admin, under the customer's profile, this will show as a line item in the points calculation.
📝 Note: If the customer has other products that are not a part of the blacklisted category, the customer can still earn points for those products.