How to reward points for purchases in-store with Cin7 Omni - Staff Training

For customers to earn loyalty points for their purchase, all your staff need to do is add the customer to the sale in Cin7 Omni.
1. Add the customer's products that they want to buy to the sale

2. Add the customer to the sale by clicking Add Customer and then searching for them by name or email address

📝Note: If the customer is not part of your Loyalty program yet, tap New to create a new customer. Learn more.
3. Complete the sale
Your customer will automatically receive their loyalty points once the sale is completed in Cin7 Omni

The customer will automatically earn points for their order and if you have your Earned Points Email turned on, they will automatically be notified by email. This email will let them know how many loyalty points they have earned, their new loyalty points balance, and how many points they are away from their next reward.

Every time a customer makes a purchase, the order is automatically synced to the customer's profile in Marsello. If you have the Making a Purchase earn points option enabled, customers, will also earn points for their purchase.

1. In your Marsello admin, go to Customers

2. Search for the customer by name or email address

3. Click the customer's name to open their profile

4. Under the customer's profile, under Orders, look for the customer's order ID

Under the order details, you can see information on each order, including: