How to ensure customers earn points for purchases in-store with Heartland Retail POS - Staff Training

⚠️ Important: To use Marsello on your Heartland Retail POS, please enable the required sites under the Integrations page.

For customers to earn loyalty points for their purchase, all your staff needs to do is add the customer to the sale in Heartland Retail POS.
1. Add the customer's products that they want to buy to the sale
2. Click Add customer

3. Search for the customer by name or email address

The customer will automatically earn points for their purchase and if you have your Earned Points Email turned on, they will automatically be notified by email.

This email will let them know how many loyalty points they have earned, their new loyalty points balance, and how many points they are away from their next reward.

Every time a customer makes a purchase, the Heartland Retail POS ticket is automatically synced to the customer's profile in Marsello. If you have the Making a Purchase earn points option enabled, customers, will also earn points for their purchase.

1. In your Marsello admin, go to Customers
2. Search for the customer by name or email address
3. Click the customer's name to open their profile
4. Under the customer's profile, under Orders, look for the customer's ticket ID