Online reward redemption with Bopple
In this article:
How customers can view available rewards on their account
If a customer would like to review their available loyalty rewards (or see how many more points they'll need to unlock a reward), the customer will need to log into their Bopple account and click on the reward icon at the top of the page.
This will bring up the customer's loyalty account where they can review what rewards are currently available to them.
How customers spend points and redeem rewards
When a customer has earned enough points, they can spend them to redeem a reward of their choice.
To redeem a reward and get their unique reward discount code, the customer simply clicks Apply next the reward of their choice under the "My rewards" section at checkout.
As soon as a reward is redeemed, the customers points balance is adjusted, removing the points cost. A unique discount code is generated and displayed, ready for them to use.
Does the points cost get taken away from their balance when they redeem a reward?
Yes, as soon as a reward is redeemed, the customers points balance is adjusted, removing the points cost even if they don't use the coupon code in that order. This protects your store by preventing customers from redeeming rewards they are not entitled to.
Can customers redeem more than one reward at a time?
Even if a customer has enough points to redeem multiple rewards, they can only use one discount code at a time. This is to prevent discount stacking.
Can a customer redeem their discount code more than once?
No, discount codes are unique and only available for one-time use.
Can a customer redeem discount codes sent via email automations?
Currently, only discount codes set up via the rewards tab can be redeemed via Bopple.