Lightspeed Retail POS (X-Series): POS prompt - available rewards

Remind staff quickly and easily to ask customers if they'd like to use their available rewards on the current transaction at checkout. 

In this article:

• How to enable the available rewards POS prompt
• What the prompt looks like when a customer has rewards available for use on their account

How to enable the available rewards POS prompt

1. In your Marsello app admin, go to Settings & More > Settings

2. Scroll down and select POS Prompts

3. Optional: Click Edit next to the available rewards prompt to update the title and prompt text.

 4. Toggle the on/off button to ON next to the prompt.

Enabled prompts will display across all registers at all enabled sites.

What the prompt looks like when a customer has rewards available for use on their account

1. Should a customer have available rewards on their loyalty account, the POS prompt will notify staff at checkout when they click pay to ask customers if they'd like to redeem a reward on this particular sale.

📝Note: the trigger will only appear when the customer has been added to the sale and has rewards available for use.