Choose when customers earn loyalty points for making a purchase with Lightspeed Retail (R-Series) POS
📝Note: The Making a Purchase earn option, when enabled, will reward customers loyalty points when the ticket's payment status is marked as Completed.
For Lightspeed Retail (R-Series) Users
In this article:
Making a Purchase earning points setting
Every time a customer makes a purchase, their order is automatically synced to Marsello. If you have the Making a Purchase Earn Points option enabled, your customers will also earn points for their purchases.
Under Retain > Loyalty > Settings, you can see when loyalty points are earned. By default, your customers will earn loyalty points for their purchase if their order's payment status is: Completed
How to check the order's payment status in Lightspeed Retail (R-Series) POS
1. In your Lightspeed Retail (X-Series) Admin, go to Sales and select the Sales History button
2. Under the search bar, you'll be able to pull up the customer's order by name, order number or status.
How it works – Your customers' experience
When the customer makes a purchase, their order details and payment status are automatically synced into your Marsello account.
If the order's payment status matches your Marsello Order Rewarding settings, the customer will automatically earn points for their order.
If you have the Earned Points Email notification turned on, the customer will also receive an email notifying how many points they earned for their purchase.
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