Automatically remove points for returns with Lightspeed Retail (R-Series) POS
For Lightspeed Retail (R-Series) Users
In this article:
Making a Purchase earning points settings
Every time a customer makes a purchase, their order is automatically synced to Marsello. If you have the Making a Purchase earn points option enabled, your customers will also earn points for their purchases.
If the customer wants to cancel or return their order, Marsello can automatically remove the points they earned for their purchase.
Choose when customers' loyalty points are removed
1. In your Marsello admin, go to Retain > Loyalty > Settings3. From the drop-down, select the Payment Status option of Refunded.
📝 Note: By default, Marsello selects all of the Lightspeed Retail (R-Series) Payment Status options.
4. Click Save
How to check the order's payment status in Lightspeed Retail (R-Series) POS
1. In your Lightspeed Retail (X-Series) Admin, go to Sales and select the Sales History button
2. Under the search bar, you'll be able to pull up the customer's order by name, order number or status.
How it works – Your customers' experience
When the customer returns their order or the sale is canceled, their order and the order's updated payment status is automatically synced to your Marsello account.
If the order's new payment status matches your Marsello Order Rewarding settings, the customer's loyalty points will automatically be removed from their loyalty profile.
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