FAQs & Troubleshooting

Helpful answers to commonly asked questions.

19 articles in this collection
Written by Tash Mazey, Kat Williams, and Emma Simms

Customer Database FAQs

How do customers join my Marsello database?

Written by Kat Williams
Updated over a week ago

How do I remove customers from my Marsello database?

Written by Emma Simms
Updated over a week ago

How do I check the customer's Marsello status?

How to check if the customer is a part of your loyalty program and/or email marketing list.

Written by Kat Williams
Updated over a week ago

How do I re-add a customer who has been removed from my Marsello database?

Written by Kat Williams
Updated over a week ago

Loyalty Program FAQs

How do I adjust customers' loyalty points balances?

Manually add or remove an individual or group of customers loyalty points balances.

Written by Kat Williams
Updated over a week ago

How are customers' points are calculated for their order?

Here are some things you can check if your customers are not earning points for their orders or how their points have been calculated.

Written by Kat Williams
Updated over a week ago

Do I need to create discount codes for my loyalty rewards?

Written by Kat Williams
Updated over a week ago

How can I delete loyalty discount codes in Marsello?

Written by Kat Williams
Updated over a week ago

Email Marketing FAQs

How do I remove a discount from an email template?

Written by Kat Williams
Updated over a week ago

How do customers qualify to receive Marsello emails?

Written by Kat Williams
Updated over a week ago

How do customers opt-out of Marsello emails?

Written by Kat Williams
Updated over a week ago

How to test the customer's email campaign experience

Create a campaign and send a test email to yourself to experience what happens when your customers receive your email campaign

Written by Kat Williams
Updated over a week ago

Translate Your Marketing

Translate your loyalty program text

How to translate the text in your loyalty widget and loyalty email notifications to your preferred language.

Written by Kat Williams
Updated over a week ago

Translation guide for the Feedback block

Customize your feedback messages and feedback to your preferred language

Written by Kat Williams
Updated over a week ago

Translate your email flow text

How to translate the text in your email flows to your preferred language.

Written by Kat Williams
Updated over a week ago

Troubleshooting

How to report an error.

Something not quite right? Here's how to report an error so we can get to the bottom of it quickly.

Written by Tash Mazey
Updated over a week ago

How do I combine two customer profiles into one?

Written by Kat Williams
Updated over a week ago

General FAQs

What web browsers does Marsello support?

Written by Kat Williams
Updated over a week ago

Give Feedback

Where can I give product feedback & suggestions?

If you're enjoying using Marsello or if there is something that is not quite right, please let us know.

Written by Kat Williams
Updated over a week ago