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FAQs & Troubleshooting

FAQs & Troubleshooting

Helpful answers to commonly asked questions.

Tash Mazey avatar Kat Williams avatar
17 articles in this collection
Written by Tash Mazey and Kat Williams
Customer Database FAQs

How do customers join my Marsello database?

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Written by Kat Williams
Updated over a week ago

How do I remove customers from my Marsello database?

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Written by Kat Williams
Updated over a week ago

How do I check the customer's Marsello status?

How to check if the customer is a part of your loyalty program and/or email marketing list.
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Written by Kat Williams
Updated over a week ago

How do I re-add a customer who has been removed from my Marsello database?

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Written by Kat Williams
Updated over a week ago
Loyalty Program FAQs

How do I adjust customers loyalty points balances?

Manually add or remove an individual or group of customers loyalty points balances.
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Written by Kat Williams
Updated over a week ago

How are the Making a Purchase points calculated?

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Written by Kat Williams
Updated over a week ago

Do I need to create discount codes for my loyalty rewards?

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Written by Kat Williams
Updated over a week ago

How can I delete loyalty discount codes in Marsello?

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Written by Kat Williams
Updated over a week ago
Email Marketing FAQs

How do I remove a discount from an email template?

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Written by Kat Williams
Updated over a week ago

How do customers qualify to receive Marsello emails?

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Written by Kat Williams
Updated over a week ago

How do customers opt-out of Marsello emails?

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Written by Kat Williams
Updated over a week ago

How to test the customer's email campaign experience

Create a campaign and send a test email to yourself to experience what happens when your customers receive your email campaign
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Written by Kat Williams
Updated over a week ago

Marsello's campaign sending guidelines

Our guidelines for sending emails that comply with our Terms of Service and Privacy Policy.
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Written by Kat Williams
Updated this week
Troubleshooting

How to report an error.

Something not quite right? Here's how to report an error so we can get to the bottom of it quickly.
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Written by Tash Mazey
Updated over a week ago

How do I combine two customer profiles into one?

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Written by Kat Williams
Updated over a week ago
General FAQs

What web browsers does Marsello support?

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Written by Kat Williams
Updated over a week ago
Give Feedback

Where can I give product feedback & suggestions?

If you're enjoying using Marsello or if there is something that is not quite right, please let us know.
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Written by Kat Williams
Updated over a week ago