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FAQs & Troubleshooting
FAQs & Troubleshooting
Helpful answers to commonly asked questions.
17 articles in this collection
Written by
Tash Mazey
and
Kat Williams
Customer Database FAQs
How do customers join my Marsello database?
Written by
Kat Williams
Updated over a week ago
How do I remove customers from my Marsello database?
Written by
Kat Williams
Updated over a week ago
How do I check the customer's Marsello status?
How to check if the customer is a part of your loyalty program and/or email marketing list.
Written by
Kat Williams
Updated over a week ago
How do I re-add a customer who has been removed from my Marsello database?
Written by
Kat Williams
Updated over a week ago
Loyalty Program FAQs
How do I adjust customers loyalty points balances?
Manually add or remove an individual or group of customers loyalty points balances.
Written by
Kat Williams
Updated over a week ago
How are the Making a Purchase points calculated?
Written by
Kat Williams
Updated over a week ago
Do I need to create discount codes for my loyalty rewards?
Written by
Kat Williams
Updated over a week ago
How can I delete loyalty discount codes in Marsello?
Written by
Kat Williams
Updated over a week ago
Email Marketing FAQs
How do I remove a discount from an email template?
Written by
Kat Williams
Updated over a week ago
How do customers qualify to receive Marsello emails?
Written by
Kat Williams
Updated over a week ago
How do customers opt-out of Marsello emails?
Written by
Kat Williams
Updated over a week ago
How to test the customer's email campaign experience
Create a campaign and send a test email to yourself to experience what happens when your customers receive your email campaign
Written by
Kat Williams
Updated over a week ago
Marsello's campaign sending guidelines
Our guidelines for sending emails that comply with our Terms of Service and Privacy Policy.
Written by
Kat Williams
Updated this week
Troubleshooting
How to report an error.
Something not quite right? Here's how to report an error so we can get to the bottom of it quickly.
Written by
Tash Mazey
Updated over a week ago
How do I combine two customer profiles into one?
Written by
Kat Williams
Updated over a week ago
General FAQs
What web browsers does Marsello support?
Written by
Kat Williams
Updated over a week ago
Give Feedback
Where can I give product feedback & suggestions?
If you're enjoying using Marsello or if there is something that is not quite right, please let us know.
Written by
Kat Williams
Updated over a week ago