Blacklisting customers allows you to exclude certain customer groups such as staff, suppliers and other types of customers from your loyalty program. By default, all customers are included in your loyalty program.
📝 Note: Blacklisted customers can still be part of your email marketing list.
In this article:
Exclude certain product categories from your loyalty program
1. In your Marsello admin, go to Loyalty > Settings
2. Under the Lightspeed Restaurant (O-Series) POS Order Rewarding section, go to Do not reward points on products that belong to one of these categories:
3. Click to open the drop-down, then click the product category that you would like to exclude from your loyalty program.
📝 Note: You can exclude as many Product Categories from your loyalty program as needed. If you have just created the product category in Lightspeed Restaurant (O-Series) POS, this can take up to 15mins to sync into Marsello.
4. Click Save
All products in that Product Category in Lightspeed Restaurant (O-Series) POS will now be excluded from your loyalty program.
How it works – Your customers' experience
When your customer makes an order, Marsello automatically checks your order rewarding settings. If the order contains a product that is in the product category that has been blacklisted, the customer will not earn loyalty points for purchasing that product.
If the customer has other products in their order that aren't excluded from your loyalty program, they can earn points for purchasing those products.