For Lightspeed Restaurant (O-Series) POS users
Add your store's brand to your in-store customer portal to make your loyalty program your own. The in-store customer portal is a place for your customers to interact with your loyalty program and also access any discount codes sent via marketing emails. Here they can sign up, check their points balance, earn more points, and claim rewards.
How to customize the in-store customer portal
1. In your Marsello admin, go to Loyalty > In-Store Portal
📝 Note: If you are using Lightspeed Ordering / Bopple, you can direct your customers to sign up to your Bopple store accounts to create a seamless in-store and online ordering loyalty experience.
2. Click on the Branding & Settings tab. Here, you can customize the design of your in-store customer portal.
Upload your brand imagery
1. Click Images
2. Under Nav Logo Image, click Choose file to select an image from your computer
3. Under Banner Image, click Choose file to select an image from your computer. To make sure the images are the optimal size for the in-store customer portal please use the suggested size dimensions:
Nav logo image: 180px width by 26px height
Banner image: 390px width by 182px height
💡 Quick tips
Need help re-sizing your image? Try this free online tool Photoresizer.com.
To replace the image with another image, simply click Choose File and select a new image from your device.
5. Click Save & Publish
Select your theme color
1. Click Theme color
2. Add your store's brand colors by entering your hex color code or simply click on the color picker to select your color.
There are 4 brand color options to update:
Banner background color
Button background color
Selected button background color
Selected button text color
💡Quick Tip: Not sure what your store's hex color code is? The HTML Color Code tool can help you find it easily.
3. Click Save & Publish
Customize the widget font
1. Click Font
2. Click Open Sans to open the drop-down menu
3. From the font list, select your chosen font
4. Click Save & Publish
Customize your in-store customer portal domain
1. Click Customize domain
2. Update the sub-domain to your chosen name
📝 Note: By default this will use your business name. Please note that no special characters can be used in the sub-domain.
3. Click Save & Publish
💡 Quick Tip: If you are using Lightspeed Ordering / Bopple, you can direct your customers to sign-up to your Bopple store accounts to create a seamless in-store and online ordering loyalty experience.
Customize or translate your in-store portal text
1. Click Customize text / Translation
2. Under Header Text edit the introduction text to your preferred content
💡Quick Tip: Let your customers know about your 'Create Account' earn option bonus to help incentivize customers to create an account.
3. Click Save & Publish
How it works – Your customers' experience
How customers access their loyalty profile in-store
When your customers earn loyalty points for their order, they will receive your loyalty points earned email (if enabled). On this email, your customers can click through to see their loyalty profile on your in-store customer portal.
What customers can do on their loyalty profile
Here they'll be able to see the rewards that they can earn points towards and also complete actions like liking on social media or completing their profile to earn more points.