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Update loyalty automation to use the in-store portal Lightspeed Restaurant (O-Series) POS
Update loyalty automation to use the in-store portal Lightspeed Restaurant (O-Series) POS
Updated over a week ago

For Lightspeed Restaurant (O-Series) POS

Existing Lightspeed Restaurant (O-Series) POS merchants can now share their in-store customer portal experience with customers via loyalty automation. The in-store customer portal is a place for your customers to interact with your loyalty program and also access any discount codes sent via marketing emails. Here they can sign-up, check their points balance, earn more points and claim rewards.


How to add the in-store portal link to loyalty automation

1. In your Marsello app admin, go to Loyalty > Rewards Program > In-store Portal

2. Scroll down to the customize domain section and copy your domain name.

3. While in your Marsello app admin, open up a new tab and paste your domain name in the URL address bar and add to the end of it. This will populate your unique domain.


Add the in-store portal signup link to your loyalty email notifications

1. Switch back into your Marsello app admin. Go to Marketing > Automations and click on the Automation you wish to edit. Then select edit automation of the Automation.

📝Note: If the Automation you are looking to edit is enabled, you will have to temporarily disable it.

2. Click on the pencil icon of the email template you will be editing, then Edit Email.

4. Drag and drop a button block into the desired location of your email campaign.

5. Double-click in the button block to edit the text and update to "Show Rewards".


6. Under the Action setting in the button block editor (right-hand side of your screen), go to URL and use control+v to link the button to your unique customer portal.

7. Further customize the look and feel of your button under the button options editor to better suit your brand.

8. Click Save and Enable Automation.

9. Repeat steps 1-8 to update all loyalty automation


How it works - Your customers' experience

When customers receive their loyalty email notifications, they may click on the show rewards button to interact with your loyalty program. The show rewards button will connect them to the in-store portal so that customers can check their loyalty balance, claim rewards, and complete additional earning options.

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