Lightspeed Retail (X-Series): POS prompt - product recommendations

Recommending additional items that might be of interest to customers at checkout has never been easier.

Updated over a week ago

For Lightspeed Retail (X-Series) POS merchants
Formerly known as Vend POS

Before you start

Ensure that the following installation has been completed:

  • Your POS site(s) are enabled under the Integrations page

  • Your Marsello account is billed via Lightspeed (contact support if you're unsure).

  • You have access to Workflows in your Lightspeed Retail (X-Series) POS admin

    • To check:

      1. In your Lightspeed Retail (X-Series) POS admin, go to Settings

      2. In your Settings navigation, check if Workflows is a visible settings option for your Lightspeed account.

How to enable the product recommendations POS prompt

1. In your Marsello app admin, go to Settings & More > Settings

2. Scroll down and select POS Prompts


3. [Optional]: Click Edit next to the product recommendations prompt to update the title and prompt text.


4. Toggle the on/off button to ON next to the prompt.


Enabled prompts will display across all registers at all enabled sites.


What the prompt looks like when a product is recommended

1. When the product recommendation prompt is enabled and staff will see a list of recommended products appear on the screen click pay during the transaction. The recommended products will appear on a popup screen with relevant items that may be of interest to the customer.

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