🔓 Product Blacklisting is unlocked on the Marsello Pro Plan.

Product Blacklisting allows you to exclude certain product(s) from your loyalty program so that customers can't earn points for purchasing those products. By default, your customers can earn points for purchasing any product. 

📝 Note: With Kounta, there are two ways you can blacklist products. You can blacklist by Product Category or by Product Tag. If you would like to blacklist by Product Category, follow these instructions.

In this article:

  • Exclude products with a specific product tag from your loyalty program
  • How it works – Your customers' experience

Exclude products with a specific product tag from your loyalty program

📝Note: Marsello uses Kounta's Product Tag for Product Blacklisting.

1. In your Marsello admin, go to Loyalty > Settings

2. Under the Kounta Order Rewarding section, go to Do not reward points on products that are tagged with one of:

3. Click to open the drop-down list, then click the Product Tag that you would like to exclude from your loyalty program. 

📝  Note: You can exclude as many Kounta Product Tags from your loyalty program as needed. If you have just created the product tag in Kounta, this can take up to 15mins to sync into Marsello.

4. Click Save

All products with that Product tag in Kounta will now be excluded from your loyalty program. 

How it works – Your customers' experience

When your customer makes an order, Marsello automatically checks your order rewarding settings. If the order contains a product that has been blacklisted, the customer will not earn loyalty points for purchasing that product.

If the customer has other products in their order that aren't excluded from your loyalty program, they can earn points for purchasing those products. 

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