In Marsello, you can manage your database size by choosing to remove an individual or group of customers. This will permanently remove these customers from your Marsello database.

📝 Note: If you want to exclude a group of customers (e.g. staff or suppliers) from your loyalty program, but still have them as part of your email marketing list, you can use customer blacklisting

In this article:

  • How to remove an individual customer from Marsello
  • How to remove a group of customers from Marsello using their email address
  • How to remove a group of customers from Marsello using their export ID

How to remove an individual customer from Marsello

1. In your Marsello Admin, go to Customers

2. Search for the customer by name or email address

3. Select the customer by clicking on their Name

4. Under their customer profile, click Remove

⚠️ Important: Please double check you have selected the correct customer before proceeding. 

5. Click Yes, remove customer to confirm that you want to remove the customer. 

The customer will no longer be part of your loyalty program or receive your marketing.  
⚠️ Important: If you are on the Marsello Pro plan, this will also remove them from your Marsello Subscription and will not be added back into your Marsello database the next time they shop. 

How to bulk remove customers from Marsello with an email address

1. In your Marsello Admin, go to the Customers page

2. In the top right corner, click Actions 

3. Click Bulk remove customers

4. In the pop-up enter the customers' email addresses that you would like to remove from your Marsello database. 

📝 Note: You need to enter one email addresses one on each line without any spaces.

5. Please double check the email addresses that you've entered and then click Remove customers

6. Click Yes, remove customers to confirm that you want to remove the group of customers.

The group of customers will no longer be part of your loyalty program or receive your marketing.

⚠️ Important: If you are on the Marsello Pro plan, this will also remove them from your Marsello Subscription and will not be added back into your Marsello database the next time they shop.

How to bulk remove customers from Marsello using their Export ID

1. In your Marsello Admin, go to the Customers page

2. In the top right corner, click Actions 

3. Click Bulk remove customers by ExportId

4. In the pop-up enter the customers' export ID's that you would like to remove from your Marsello database.

📝 Note: Your customers individual export ID's are located in the CSV file that automatically downloads when you click the Export customers action. You need to enter one export ID per line without any spaces.

5. Please double check the export ID's that you've entered and then click Remove customers

6. Click Yes, remove customers to confirm that you want to remove the group of customers.

The group of customers will no longer be part of your loyalty program or receive your marketing.

⚠️ Important: If you are on the Marsello Pro plan, this will also remove them from your Marsello Subscription and will not be added back into your Marsello database the next time they shop.

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