️ℹ️ Your first site (eCommerce or POS) is included in Marsello's Free and base Pro Plan.
🔓 Additional sites are unlocked on the Marsello Pro Plan. Learn more on pricing.  


The following are step-by-step instructions to experience how your loyalty program works in-store with Kounta. 

In this article:

  • Staff experience – Add yourself as a new customer & make a purchase
  • Customer experience – View your loyalty profile
  • Staff experience – Make a purchase and redeem the customer's reward

Staff experience – Add yourself as a new customer & make a purchase

Here's how to create a new customer on Kounta and automatically add them to your loyalty program. 

1. Open your Kounta sale screen.

2. Add products to the sale.

💡Quick tip: Add enough products to the sale, so that you can earn enough loyalty points to unlock your first reward. 

3. Tap Add customer.

4. Tap New customer.

5. Enter your First Name, Last Name and Email Address.

7. Tap Save.

8. Complete the sale.

You will then be added to both Kounta and Marsello as a customer and earned loyalty points for your purchase.

If you have your Earned Points email turned on, you will also receive an email notifying you of the points you just earned. 

Customer experience – View your loyalty profile

Earned points email notification (if enabled)

1. In your email inbox, you will receive the Earned Points email. 

2. Open the Earned Points email

In the Earned Points Email, you can see:  

  • How many points you just earned 
  • Your current loyalty points balance
  • How many points you are away from unlocking your next reward.

Reward unlocked email notification (if enabled)

If you have earned enough points to unlock a reward, you'll receive an email notification that you have earned enough points to claim a reward to use on your next purchase.

📝 Note: If you need to earn a few more points, make another purchase then continue. 

Staff experience – Make a purchase and redeem the customer's reward

1. Open your Kounta sale screen.

2. Add products to the sale.

3. Add the customer (yourself) to the sale by searching by name or email address.

4. Then, your Marsello customer profile will display under your Kounta customer account. Here you can:

  • See your current loyalty points balance 
  • See your available loyalty and promotional discounts.

5. Tap the reward discount you would like to redeem.

Then, the loyalty discount will automatically be added to the sale. 

6. Complete the sale.

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