How to adjust a group of customers points balances

1. In your Marsello admin, go to Customers

2. Click Import customers/points

3. Download the example upload format from the pop-up modal

4. Enter the members' email addresses whose points balance you'd like to update. Including their First Name and Last Name is also recommended.  

5. Then, under Points, enter the Number of Points that you would like to add to or remove from their points balance:

  • To increase their points, enter the number of points you would like to give them, e.g. 12.
  • Or to decrease their points, enter a minus sign before the number points you would like to take away from them, e.g. -12.

4. Save your file a as a .CSV file

5. Then back in your import pop-up, select Add points to customers' existing points balance

6. Then upload your CSV. file by clicking Choose File

7. Click Start Import

Your customer database import will start.

📝 Note: This import may take 10-20 minutes, depending on the size of your database.

If you need a hand, please let us know at or via the chat icon at the bottom right of your screen.

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