🔓 Feedback Survey is unlocked on the Marsello Pro Plan.
In this article:
- How to customize your feedback survey
- Personalize the Thanks page
How to customize your Feedback survey
1. In your app admin, go to Feedback
2. On the Feedback page, click Edit Settings
Edit the Feedback Email content
Customize the appearance, subject and possible answers of your Feedback survey email content.
1. In the Feedback settings, click on the Email Block tab
2. Personalize your survey question
3. Click Choose file to add your own icons for positive and negative responses
4. View your changes in preview window
Personalize the Thank you pages
In the Feedback settings, click on the Thanks page tab
When a customer completes a feedback survey, they are directed to a Thanks page with a short message to thank them for taking part.
Personalize your thanks messages for both positive and negative feedback responses.
💡 Tip: This is a great opportunity to take action on a customers positive experience - consider adding a link to your Thank you page encouraging them to review their product, or share on social media!