In this article:

  1. Export your customer database from Collect Loyalty
  2. Upload your customer database into Marsello
  3. Uninstall Collect Loyalty
  4. Turn Marsello to Active

Part 1: Exporting your customer database from Collect Loyalty

This export will include your customers' : First Name, Last Name, Email Address
& their Current Points Balance.  is optional.
📝 Note: Email Address is required. Current Points Balance is optional.

1. In your Collect Loyalty admin, go to the Customers tab

2. In your Customers tab, click Actions in the top right corner
3. From the Actions drop-down, click Export to CSV 

Your Customer database will download to your computer.

Part 2: Upload your customer database to Marsello

Upload your .CSV from Step 1 in your Members Tab

1. In the Marsello admin, go to Customers

2. Click Import customers/points in the top right corner

3. In the Import customers/points pop-up, click Choose File and select your customer database .CSV file

4. Click Start Import

Your customer database will then be imported into Marsello, along with your customers' current points balances.
This import may take a 10-20 minutes, depending on the size of your database.

📝 Note: When you import customers to your loyalty program with a point balance, they are considered as earning points and will become active customers.

If you need a hand, please let us know at help@marsello.com or via the chat icon at the bottom right of your screen.

Part 3: Uninstall your old loyalty app

You're loyalty program is set-up and your customer database is ready to go. Now it's time to make the switch.

In your Collect My Account admin:

Step 1: Uninstall your Collect Loyalty widget to remove it from your storefront

1. Go to Manage Apps
2. Under Collect Loyalty, Click Go to Loyalty
3. In your Collect Loyalty Admin, open your Customer Portal Tab
4. Under Shopify Widget, click Uninstall 

Step 2: Uninstall Collect Loyalty

1. Go to Manage Apps
2. Under the Collect Loyalty, click Uninstall

Part 4: Turn your program to Active

Now you're ready to make your new loyalty program visible to your customers.
Turn your program from Paused to Active on your Status page.

Once it's active, it should appear like this in your nav:

Congratulations 🎉

Now, your new automated marketing app is up and running. New customers can sign-up and your current customers can earn points and redeem rewards.

Have any feedback?

We'd love to know how you found switching from your old loyalty program to Marsello. We're always looking for ways to make this process easier.

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