At point-of-sale, the customer may want to change the discount code that is attached to the sale.

In cases like this, you can easily remove a discount code from the sale. If the customer used loyalty points to redeem the discount code, the points used will automatically be returned to their loyalty profile.

How to remove a discount code from the sale in Shopify POS


1. Tap on the Shopify tray menu (represented by the 3-dots on the top right corner of the POS screen)

2. Under the Tray Menu, tap Show Customer's Rewards

3. Under Current Discount, you can see the discount code attached to the sale. 

📝 Note: As only one discount code can be added to the sale at a time, the other available discounts are hidden.  

4. Tap the Remove button next to the current discount

You will see a notification to confirm the discount code has been removed from the sale. If the customer used loyalty points to redeem the discount code, the points used will automatically be returned to their loyalty profile. 

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